Are your products cruelty-free and vegan?
Yes, all Dream Beauty products are cruelty-free and vegan. We are committed to providing high-quality products without compromising our values.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other secure payment methods.

How long does it take to process my order?
 Orders are processed within 2-6 business days.

Can I return or exchange my purchase?
 All sales are final. However, if you receive the wrong item or a damaged product, please contact us within 24 hours of receiving your package to request an exchange.

What should I do if I receive a damaged product?
If you receive a damaged product, contact us within 24 hours of receiving your package at [email protected] with your order number and a photo of the damaged item to be eligible for an exchange.

What should I do if my package is returned due to an insufficient address?
If your package is returned to us due to an insufficient address you submitted, you will be responsible for a $8.00 reshipping fee. Please ensure your address is correct before completing your purchase.

Can I cancel my order?
Once an order is placed, it cannot be cancelled. Please ensure all details are correct before completing your purchase.

How do I contact customer service?
If you have any questions or concerns, please contact our customer service team at [email protected].  We strive to respond to all inquiries within 24-48 hours.

Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [email protected] . We will do our best to update your address before the order ships, but we cannot guarantee changes once the order has been processed.